Shipping Policy

At d2cgate.com, we strive to provide a seamless and reliable delivery experience across India. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Coverage

We offer PAN India delivery across all serviceable pin codes through our trusted courier and logistics partners.

2. Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation via Razorpay.
• Orders placed on weekends or public holidays will be processed on the next working day.
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3. Estimated Delivery Time

• Metro Cities: 2–4 business days
• Non-Metro & Remote Areas: 4–7 business days

Delivery timelines are estimates and may vary depending on external factors.

4. Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout.
• We may offer free shipping on selected products, categories, or promotional campaigns.
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5. Order Tracking

• Once your order is shipped, you will receive a tracking link via WhatsApp and/or email.
• You can track your shipment in real time using the provided details.
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6. Delivery Attempts

• Our courier partners will make multiple delivery attempts.
• If the customer is unavailable, the package may be returned to us after failed attempts.
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7. Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

• Weather conditions
• Operational or courier disruptions
• High order volumes
• Unforeseen circumstances beyond our control

In such cases, we appreciate your patience and understanding.

8. Damaged, Missing, or Incorrect Items

• Customers must report any issues within 48 hours of delivery.
• Please provide supporting evidence (images/videos) to help expedite resolution.
• Requests raised after this window may not be accepted.
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9. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.
• d2cgate.com is not liable for delays or losses caused by incorrect or incomplete address information.
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10. Policy Updates

d2cgate.com reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Contact Support

For any shipping-related queries or concerns, please contact us:

📧 Email: [email protected]
📞 Phone: (Add your contact number)

We are committed to delivering your orders safely, quickly, and efficiently — every time you shop with us.