Return & Refund Policy

Last updated: 9 October 2026

D2C Gate is operated by Adros Systems Private Limited. This Return & Refund Policy applies to all orders placed on www.d2cgate.com and should be read together with our Shipping Policy.

1. Return Eligibility and Window

• You may request a return or replacement within 7 days of delivery if your product arrives damaged, defective, incorrect, incomplete, or significantly different from what you ordered.
• We do not accept returns for change of mind. A product that is delivered correct and in working condition cannot be returned.
• Items must be returned in the condition in which they were received, with original packaging, accessories, labels, and all supplied components.
• Products damaged after delivery, altered, misused, or missing essential parts are not eligible.
• Certain products may be marked non-returnable. Any product-specific return conditions will be shown on the product page.

2. How to Request a Return

• Contact order@d2cgate.com within the return window with your order number, the reason for the return, and product details.
• For damaged, defective, incorrect, or incomplete items, report the issue within 7 days of delivery and include clear photos of the product and its packaging.

3. Return Shipping

• For approved returns of damaged, defective, incorrect, or incomplete items, we cover the full return shipping cost. Return arrangements are communicated after approval.
• Only send returns to the address we provide after approval. Our registered address is:

D2C Gate, Operated by Adros Systems Private Limited, 20/2/7, Dr Burman Marg, Site-IV, Sahibabad Industrial Area, Uttar Pradesh 201010, India.

4. Refunds

• Refunds are processed after the returned item is received, inspected, and approved.
• Approved refunds for prepaid orders are issued to the original payment method.
• For Cash on Delivery (COD) orders, refunds are made by bank transfer (NEFT/IMPS) or UPI to the account details you provide.
• Refunds are completed within 7–10 business days of approval. Bank or payment gateway processing times may vary.
• Shipping charges: Any shipping fee paid on the order (₹80 on orders below ₹999) is refunded in full for approved returns.
• No restocking fee is charged on returns.

5. Damaged, Defective, or Incorrect Products

• After verification, we will provide a replacement or a full refund, depending on your preference and product availability.

6. Order Cancellation

• Orders can be cancelled before they are shipped, subject to order status. Contact order@d2cgate.com to request a cancellation.
• Once an order is dispatched, it cannot be cancelled.
• Approved cancellations of prepaid orders are refunded to the original payment method within 7–10 business days.

7. Non-Returnable Products

• Products marked non-returnable, customized or personalized items, used or altered items, and items returned in unacceptable condition are not eligible for return or refund, unless they arrived damaged, defective, or incorrect.
• Any restriction shown on the product page applies to that purchase.

8. Replacements

• Eligible products can be replaced, subject to availability. If a replacement is unavailable, we will issue a full refund.

9. Changes to This Policy

• We may update this policy when our products, services, operations, or applicable laws change. The latest version will always be posted at www.d2cgate.com/return-policy.

Contact Us

D2C Gate
Operated by Adros Systems Private Limited
20/2/7, Dr Burman Marg, Site-IV, Sahibabad Industrial Area, Uttar Pradesh 201010, India
Email: order@d2cgate.com
Phone: +91 9990023767
Support hours: Monday–Saturday, 9:30 AM–6:30 PM IST, excluding public holidays