Shipping Policy

Last updated: 9 October 2026

Thank you for shopping with D2C Gate, operated by Adros Systems Private Limited ("we," "us," or "our"). This Shipping Policy explains how and when your orders are processed, shipped, and delivered. By placing an order on www.d2cgate.com, you agree to the terms below.

1. Where We Ship

• We currently ship within India only, to all serviceable pin codes.
• If your pin code is not serviceable, this will be shown at checkout.

2. Order Processing Time

• Orders are processed within 1–2 business days after the order is confirmed (after successful payment for prepaid orders).
• Business days are Monday to Saturday, excluding public holidays in India.
• Orders placed before 2:00 PM IST on a business day begin processing the same day. Orders placed after 2:00 PM IST, or on Sundays or public holidays, begin processing on the next business day.
• You will receive an order confirmation email when you place your order, and a dispatch notification with tracking details when it ships.

3. Delivery Time (Estimated)

Total delivery time = processing time + transit time.

These are estimates, not guarantees. Delivery may be affected by courier delays, weather, regional disruptions, or other factors beyond our control.

4. Shipping Charges

• Free shipping on all orders of ₹999 or more, whether prepaid or Cash on Delivery.
• For orders below ₹999, a flat shipping fee of ₹80 applies.

5. Order Tracking

• Once your order is dispatched, we will send a tracking number and courier details by email and WhatsApp.
• Please allow 24–48 hours after dispatch for tracking to become active.

6. Failed Delivery & Incorrect Address

• Please make sure your shipping address, pin code, and contact number are accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect details.
• If a delivery fails due to an incorrect address, an unavailable recipient, or refusal to accept the package, the shipment may be returned to us.
• Prepaid orders: If a prepaid shipment is returned to us for any of these reasons, we will contact you to arrange re-delivery (re-shipping charges may apply). Alternatively, we will refund the order value minus the original shipping charges within 7–10 business days of the shipment reaching us.

7. Lost, Delayed, or Undelivered Shipments

• If tracking shows no movement for 7 consecutive days, or your order has not arrived within the estimated window, contact order@d2cgate.com.
• We will raise an investigation with the courier within 2 business days of your report.
• If a shipment is confirmed lost in transit, we will offer a replacement or a full refund within 7–10 business days of confirmation, at no extra cost to you.

8. Damaged, Defective, or Incorrect Items

• Contact order@d2cgate.com within 7 days of delivery with your order number and clear photos of the product and packaging.
• Once verified, we will arrange a replacement or refund under our Return & Refund Policy. For eligible cases, we bear the return shipping cost.

9. Shipping Delays & Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, courier disruptions, government restrictions, or public emergencies.

10. Returns & Refunds

For full details on returns, replacements, and refunds, see our Return & Refund Policy.

11. Changes to This Policy

We may update this policy at any time. The latest version will always be posted on this page with a revised "Last updated" date.

12. Contact Us

D2C Gate
Operated by Adros Systems Private Limited
20/2/7, Dr Burman Marg, Site-IV, Sahibabad Industrial Area
Uttar Pradesh 201010, India
Email: order@d2cgate.com
Phone: +91 9990023767
Support hours: Monday–Saturday, 9:30 AM–6:30 PM IST, excluding public holidays.