Last updated: 9 October 2026

D2C Gate is operated by Adros Systems Private Limited ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we collect, why we use it, how we protect it, and your rights when you visit www.d2cgate.com, create an account, place an order, or contact us.

1. Information We Collect

• Information you give us: name, email address, mobile number, billing and shipping address, order details, and any messages you send to us.
• Information collected automatically: IP address, browser type, device information, operating system, and website activity.
• Payment information: processed by our authorized payment providers. We do not store complete debit or credit card details on our own servers.

2. How We Use Your Information

We use your personal data only for the purposes below:

• Orders and payments: to process and confirm orders, take payment, and issue refunds.
• Delivery: to arrange shipping and send tracking details by email and WhatsApp.
• Returns and support: to manage returns, cancellations, and customer queries.
• Website operation: to maintain your shopping cart, keep your session secure, prevent fraud, and improve performance.
• Marketing (optional): to send offers and updates, only if you have opted in. You can withdraw consent at any time.

3. Consent

• We collect and use your personal data for the purposes listed in Section 2. Providing data for an order or delivery means you agree to its use for that transaction.
• Marketing messages by email or WhatsApp are sent only if you opt in. You can opt out at any time by clicking "unsubscribe" in an email, replying STOP to a message, or contacting us.
• Opting out of marketing does not affect order, delivery, or service messages.

4. Sharing Your Information

• We do not sell or rent your personal data.
• We share data only with trusted service providers who help us run the business, such as payment processors, couriers, website hosting, customer support, and messaging services. They may use your data only to provide their services to us.
• We may disclose data when required by law, by a government authority, or to protect our rights, customers, or website from fraud or unlawful activity.

5. Third-Party Services

We use third-party services for payments, shipping, hosting, analytics, communication, and security. These include:

• Payment gateway providers, to process payments
• Courier partners, to deliver orders
• WhatsApp and email service providers, for order updates
• Website hosting and analytics providers, including Google Analytics

Third-party sites and payment pages have their own privacy policies, which apply when you use them.

6. Data Storage and Transfers

Your data is stored on secure servers operated by our hosting providers. We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the rules made under it, and the Information Technology Act, 2000.

7. Security

We use reasonable technical and organizational measures to protect your data, including secure connections, access controls, and secure hosting. No online system is completely secure, however, so we cannot guarantee absolute security. If a personal data breach occurs, we will inform affected users and the relevant authorities as required by applicable law.

8. Cookies

We use cookies to keep your shopping cart working, remember your preferences, manage your session, and analyse website use through Google Analytics. For details, please see our Cookie Policy (www.d2cgate.com/cookie-policy).

9. Age Requirement

• You must be 18 years or older to make a purchase on this website.
• If you are under 18, you may use the website only with the involvement and verifiable consent of a parent or legal guardian.

10. Data Retention

We keep personal data only as long as needed to process transactions, provide services, resolve disputes, prevent fraud, and meet legal and regulatory obligations. When it is no longer needed, we delete it or make it anonymous.

11. Your Rights

Subject to applicable law, you may:

• Request access to the personal data we hold about you
• Ask us to correct or update your data
• Ask us to delete your data, where the law allows
• Withdraw consent for optional uses, such as marketing
• Nominate another person to exercise your rights in the event of your death or incapacity
• Raise a privacy complaint with us. If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India.

To make a request, email info@d2cgate.com with the subject line "Privacy Request." We may ask you to verify your identity first. We will respond within 30 days of receiving your request.

12. Grievance Redressal

If you have a complaint about how we handle your personal data, contact our grievance officer:

Grievance Officer: Manish Kumar
Email: info@d2cgate.com
Phone: +91 9990023767 (Monday–Saturday, 9:30 AM–6:30 PM IST, excluding public holidays)

We will acknowledge your complaint within 7 days and resolve it within 30 days.

13. Changes to This Policy

We may update this Privacy Policy when our services, business practices, technology, or the law changes. The latest version will always be posted at www.d2cgate.com/privacy-policy with an updated "Last updated" date. If D2C Gate is involved in a merger, acquisition, or sale of business assets, personal data may be transferred as permitted by law.

14. Contact Us

D2C Gate
Operated by Adros Systems Private Limited
20/2/7, Dr Burman Marg, Site-IV, Sahibabad Industrial Area, Uttar Pradesh 201010, India
Privacy requests: info@d2cgate.com
Orders and returns: order@d2cgate.com
Phone: +91 9990023767 (Monday–Saturday, 9:30 AM–6:30 PM IST, excluding public holidays)